Frequently Asked Questions

Click Sign Up in the top navigation and fill in the registration form. After submitting, your account is reviewed by an administrator. You will see a pending banner on your dashboard and receive a notification once your account is approved. If your application is rejected, you will see a notice explaining the reason.

All new accounts go through admin review to maintain platform quality and safety.

• Pending — Your application is waiting for approval. This usually takes 24–48 hours.
• Rejected — Your application was not approved. You should see a reason banner on your dashboard.
• Banned / Suspended — These statuses mean your account access has been restricted. Contact support for details.

After registering, you may be asked to take a selfie through our camera verification system. This step helps confirm that a real person is using the account. Completing this step unlocks full dashboard access. The public verified badge (shown next to your name) is separately controlled by site administrators and may require additional steps.

Go to Settings from your dashboard navigation. You can update your display name, profile picture, and other personal details. Some fields may be locked after admin review — the Settings page will show what you can change.

The verified badge is a green checkmark shown next to your name. It is controlled by site administrators and confirms your identity has been reviewed. It is separate from the camera selfie step and is not automatically granted after taking a selfie.

Use the Forgot Password link on the Login page. Enter your registered email address and follow the reset instructions sent to your inbox. If you no longer have access to that email, contact support for help.

Contact support through the Support page or live chat and request account deletion. The support team will verify your identity before proceeding. Please review the Privacy Policy to understand what data is retained after deletion.

Browse AI profiles from your dashboard, open a profile, and tap Chat to start a conversation. The Messages page shows all your conversations in one inbox with read/unread indicators and unread badges. Messages update in real-time while you are on the conversation page and are also checked periodically from the dashboard.

Yes. Daily message limits depend on your membership plan:

• Free — Limited daily messages
• Basic — Increased message allowance
• Premium — Higher limits
• VIP — Maximum or unlimited daily messaging

Your current limit is shown on the chat page and can also be checked from includes/functions.php helpers. Upgrade to a higher plan to increase your limit.

Media sharing in chat depends on your plan. Premium and VIP members can send photos and videos. Free and Basic plans may have media sending disabled or limited. If you cannot attach media, check your plan or upgrade.

True Love Hub has two separate chat systems by design:

• AI Chat (Messages) — Accessible from your dashboard Messages link. This is where you talk with AI companions. The unread badge on your dashboard nav counts new AI messages.
• Support Chat — Accessible from the Support page. This is a live chat with our human support team for account help, billing questions, and technical issues.

Messages from one system do not appear in the other. Your Support inbox is on the Support page itself.

1. Go to Balance from your dashboard navigation.
2. Copy the Bitcoin wallet address displayed on the page.
3. Send your deposit to that address from your Bitcoin wallet.
4. Upload the payment receipt / screenshot for admin verification.
5. Your balance will be credited after the admin approves the deposit.

Only Bitcoin (BTC) is accepted at this time. Do not send any other cryptocurrency.

The minimum initial deposit is $300.00. Subsequent deposits may have a lower minimum — check your Balance page for the current requirement. Deposits below the minimum may not be processed.

Deposits are manually reviewed by the admin team. Approval typically takes a few hours but can take up to 24 hours during busy periods. You will see your balance update on the dashboard once the deposit is confirmed.

Refund eligibility depends on the service. In general:

• If a purchased service is not delivered as described, contact support with details.
• Funds in your account balance are not automatically refundable to Bitcoin.
• Review the Terms of Service for the full refund policy.

All deposit transactions happen on the Bitcoin blockchain. True Love Hub does not store any credit card, bank, or private key information. Payment receipts are stored securely for admin verification only. Account sessions are protected by login authentication.

• Free — $0 · Starter access with limited daily messages, limited profiles, and limited gallery views.
• Basic — $300 · More daily messages, more chat profiles, expanded photo and video viewing.
• Premium — $1,000 · Higher limits, chat photo/video sending, verified badge option, broader access.
• VIP — $7,000 · Maximum access, top-tier limits, voice and video-call features, priority experience.

Visit the Upgrade page in your dashboard for the latest pricing and feature details.

Go to Upgrade from your dashboard navigation. Select the plan you want and follow the payment instructions. Your account balance must cover the plan price. Once the payment is processed, your plan is upgraded immediately, and new limits take effect right away.

Plans are one-time purchases, not subscriptions. Your plan remains active until you choose to upgrade again. If you want to downgrade or switch plans, contact support for assistance. Note that downgrades may not refund the price difference.

Currently, plans do not expire on a time basis. Once you purchase a plan, your account keeps that level of access indefinitely. This policy may change — any changes will be announced on the site and communicated to members in advance.

Gifts are premium interactions you can send to AI companions during a conversation. Each gift has a specific price deducted from your account balance. You can access gift options from within the chat interface. Gift history and status are visible in your conversation.

Special requests allow you to ask for custom interactions or content from an AI profile beyond the standard chat. Submit a request from the profile or chat page. Each request is reviewed by the system and may have an associated cost. You will see the request status update as it is processed.

If a gift is not delivered or a special request is not fulfilled within the stated timeframe, contact support with the details. Refunds are handled on a case-by-case basis. Fully delivered gifts and completed requests are generally non-refundable.

You have several options:

• Live Support Chat — Log in and go to the Support page for real-time chat with our support team.
• Support Form — Available on the same Support page for guests and members.
• FAQ — You are reading it right now — search this page for answers to common questions.
• Email — support@truelovehub.com

Response times vary: live chat is usually instant when an admin is available; form and email responses typically arrive within 24–48 hours.

The live support chat is monitored by our team during operational hours. You can always leave a message through the support form or email, and we will respond as soon as possible. The Support page shows your connection status — look for the "Connected · live" indicator.

Report bugs and technical issues through the Support page or live support chat. Include as much detail as possible: what page you were on, what you clicked, what you expected to happen, what actually happened, and a screenshot if possible. This helps us fix issues faster.

Yes. Your account is protected by login sessions, and messages are tied to your account. We do not share your personal data with third parties. All sensitive operations go through secure server-side code. Review the full Privacy Policy for details on data collection, storage, and your rights.

No. Your conversations and profile information are private to your account. Site administrators can see message metadata and content when necessary for support, moderation, or legal compliance, but this information is not shared publicly or sold to third parties.

Immediately change your password from the Settings page. If you cannot log in, use the Forgot Password link. Contact support right away through the support form or email so we can review recent account activity and help secure your account.

Account data is retained while your account is active. If you request account deletion, personal data is removed according to our Privacy Policy. Some transaction records and logs may be retained for legal and operational purposes as described in the policy.

Try these steps:

• Refresh the page with Ctrl+F5 (hard refresh) to clear cached files.
• Log out and log back in to refresh your session.
• Clear your browser cache and cookies for this site.
• Try a different browser or device to rule out local issues.
• If the problem persists, report it to support with the page URL, what you were doing, and any error message you saw.

• AI messages — Ensure you are on the correct chat page with the right profile selected. New messages are polled periodically; refresh the page if they do not appear.
• Support messages — Open the Support page. Support messages are separate from AI messages and are only visible on the Support page.
• Check your internet connection and try refreshing.
• If the issue continues, clear your cache and log in again.

If navigation links appear stacked or misaligned, a stylesheet may not have loaded correctly. Perform a hard refresh (Ctrl+F5) to force all CSS files to reload. If the issue remains, report it to support with a screenshot and note which page is affected.

Yes. True Love Hub is designed to work on phones, tablets, and desktop browsers. The navigation collapses into a hamburger menu on smaller screens. If you experience layout issues on your device, try rotating the screen or using a supported browser (Chrome, Firefox, Safari, Edge — recent versions).

We support the latest two versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. Using an older or uncommon browser may cause visual or functional issues. Keep your browser updated for the best experience.