Last updated: September 17, 2026
True Love Hub (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or use our website
at https://truelovehub.com
(the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.
If you do not agree with any part of this policy, you should not use the Service.
1. Information We Collect
We collect several types of information to provide and improve the Service:
- Registration information — your full name, email address, phone number, and profile picture when you create an account.
- Identity verification data — selfie images and verification metadata submitted through our camera verification system.
- Profile information — display name, bio, settings preferences, and any other details you provide in your account profile.
- Communication data — messages you send through Support chat, timestamps, and read status.
- Transaction data — deposit amounts, Bitcoin wallet addresses you send from, payment receipts, balance history, and plan purchases.
- Usage data — pages visited, features used, time spent, and interactions with users profiles, gifts, and special requests.
- Technical data — IP address, browser type and version, device type, operating system, referring URLs, and access timestamps collected automatically through server logs.
2. How We Use Your Information
We use the collected information for the following purposes:
- To create, maintain, and administer your account, including account approval and status management (pending, active, rejected, banned, suspended).
- To provide the core Service — Users chat, Users profiles, gifts, special requests, photo/video media, and live Support chat.
- To process deposits, verify payments, and manage your account balance and membership plan.
- To communicate with you about your account, including notifications, support responses, and administrative messages.
- To enforce our Terms of Service, detect and prevent fraud, abuse, and unauthorized account access.
- To improve the Service through analytics, troubleshooting, and feature development.
- To comply with applicable legal obligations and respond to lawful requests from authorities.
3. Legal Basis for Processing
We process your personal information based on:
- Contractual necessity — to fulfill our obligations to you under the Terms of Service and provide the Service you have requested.
- Legitimate interests — to improve the Service, prevent fraud, and ensure the security of our platform, provided these interests are not overridden by your data protection rights.
- Consent — for optional data processing where we obtain your explicit consent (for example, optional communications or features). You may withdraw consent at any time by contacting us.
- Legal obligation — where processing is necessary to comply with applicable laws and regulations.
4. How We Share Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the following limited circumstances:
- Administrative access — authorized site administrators and support staff may access account data, messages, and transaction records to provide customer support, manage accounts, review verifications, and process deposits.
- Legal compliance — if required by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Service operation — data is stored on servers and infrastructure operated by us or our hosting providers. We ensure that all data processing partners adhere to confidentiality and security obligations.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Account passwords are hashed using secure one-way hashing and are never stored in plain text.
- All data transmission between your browser and our servers occurs over encrypted HTTPS connections.
- Server access is restricted to authorized personnel and protected by authentication and access controls.
- We regularly review our security practices and update our systems to address new threats.
However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data,
we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information as follows:
- Active accounts — all account data, messages, and transaction history are retained while your account is active.
- Account deletion — if you request deletion, your personal profile information, messages, and media are removed within a reasonable timeframe. You may request deletion by contacting support or through your account settings.
- Legal and operational retention — some transaction records, payment receipts, and system logs may be retained for a longer period as required by law or for legitimate operational purposes (fraud prevention, dispute resolution, audit).
7. Cookies and Tracking Technologies
We use session cookies — small text files placed on your device — that are strictly necessary
for the operation of the Service. These cookies enable login sessions, page navigation, and security features.
Session cookies expire when you close your browser or log out.
We do not use third-party tracking cookies, advertising cookies, or analytics cookies
that track you across other websites. If this changes in the future, we will update this policy and obtain
your consent where required by law.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct inaccurate or incomplete information.
- Deletion — request that we delete your personal data, subject to legal retention requirements.
- Restriction — request that we restrict processing of your data in certain circumstances.
- Objection — object to processing based on legitimate interests.
- Data portability — request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, contact us through the Support page
or email support@truelovehub.com
.
We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children’s Privacy
The Service is intended for users aged 18 and older. We do not knowingly collect or solicit personal
information from anyone under 18. If we become aware that we have collected personal data from a minor
without parental consent, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date
at the top of this page and post the new version on the Service. Material changes will be communicated
through a notice on the website or through your account. Continued use of the Service after changes take
effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us: